PBGC Can Improve the Effectiveness of the Missing Participants Program (EVAL-2022-04), issued January 7, 2022
We found that while PBGC has had success locating missing participants, the program is not as effective as it could be. We determined that PBGC needs to improve and emphasize the Missing Participants Program (MPP). Currently, the program (1) does not have performance measures, (2) uses unreliable data management practices, and (3) MPP procedures do not reflect the actual business practices used in program administration. Without performance measures, identifying outliers in performance is difficult, and not having sound data management practices has led to a lack of quantitative data available for program evaluation. Further, the lack of MPP procedures reflecting actual business practices may lead to ineffective implementation of the program and hinder continuity of operations.