PBGC Needs to Strengthen Oversight Controls Between CORs and Other Technical Personnel (EVAL-2024-11), issued September 26, 2024

PBGC does not have adequate processes and procedures for overseeing contractors in an Integrated Project Team (IPT) environment including Agile management. Specifically, oversight duties between the Contracting Officer Representative (COR) and the IPT were not clearly defined and PBGC did not incorporate contract oversight into its Agile Operating Model Playbook. As a result, CORs did not properly monitor the contractors and a COR approved an invoice without verifying supporting documentation. Further, CORs did not adequately maintain contract file documentation and, when CORs changed, there was a lack of communication between the incoming and outgoing CORs and documents were not transferred between them. Finally, PBGC did not formally accept the Pension Insurance Modeling System final deliverable on the Single Employer-Pension Insurance Modeling System contract as complete; and PBGC exercised an unjustifiable option. We made 10 recommendations to strengthen PBGC's controls for overseeing contractors in an IPT environment including Agile Project Management. Our recommendations focus on developing processes and procedures, training, and various control improvements related to contractor oversight activities. The Corporation agreed with all the report's findings and recommendations and plans to complete all recommendations by September 30, 2025.

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