OIG Special Report - Review of the Acquisition and Performance of Spectrum 4 (SR-2018-10), issued January 11, 2018

We received hotline complaints detailing concerns related to Spectrum 4’s acquisition and performance. We initiated a limited scope review to determine the legitimacy and severity of these issues. We substantiated some of the issues, and they warrant management’s attention. Specifically, we found the deployment of Spectrum 4 resulted in increased errors/variances, which required PBGC to release ten versions in attempts to fix the issues causing the errors. We also found that the deployment of Spectrum 4 resulted in slower day-to-day functioning of the system. This slowness has impacted users’ ability to complete tasks and frustrated users. In response to the issues we substantiated, we recommend that management perform and document an Integrated Product Team led “lessons learned”.

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